Privacy Policy

1. Introduction

Quiwie Concepts CommV ("we," "our," or "us"), VAT BE0816.550.849, operates Sing Your Story. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the EU General Data Protection Regulation (GDPR) and other applicable laws.

2. Data Controller

3. Information We Collect

Personal Information:

• Your name and email address

• Recipient name (for personalized song)

• Relationship details and occasion information

• Personal stories, memories, and preferences you provide

Payment Information:

Payment data is collected and processed by Stripe, our payment processor. We do not store credit card information on our servers. Stripe's privacy policy governs their data handling.

Technical Data:

• IP address and browser type

• Device information

• Cookies (see Cookie Policy section)

4. How We Use Your Information

We use your personal data for:

Service Delivery: Creating and delivering your personalized AI-generated song

Communication: Sending order confirmations, delivery notifications, and responding to support requests

Payment Processing: Processing payments securely through Stripe

Service Improvement: Analyzing usage patterns to improve our service

Legal Compliance: Complying with applicable laws and regulations

5. AI Processing

Your story input, memories, and preferences are processed by artificial intelligence systems to generate personalized song lyrics and music. This processing is essential to deliver the service you ordered. AI processing occurs within secure systems, and your data is used solely for creating your personalized content.

6. Third-Party Services

Stripe (Payment Processing):

We use Stripe to process payments securely. Stripe collects and processes payment information in accordance with their privacy policy and PCI-DSS standards.

Resend (Email Service):

We use Resend to send transactional emails (order confirmations, delivery notifications). Your email address and order-related information are processed through Resend's infrastructure.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically:

• Order and payment data: 7 years (legal requirement for accounting)

• Song files and delivery records: 1 year after delivery

• Marketing communications: Until you unsubscribe

8. Your Rights Under GDPR

You have the right to:

Access: Request a copy of your personal data

Rectification: Correct inaccurate or incomplete data

Erasure: Request deletion of your data (subject to legal obligations)

Restriction: Limit how we use your data

Portability: Receive your data in a structured, machine-readable format

Objection: Object to processing based on legitimate interests

Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at support@singmysong.eu

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. This includes encryption, secure servers, and regular security audits.

10. Cookies

We use cookies to improve your experience:

Essential Cookies: Required for the website to function (always active)

Analytics Cookies: Help us understand how visitors use our site (optional)

Marketing Cookies: Used for advertising and retargeting (optional)

You can manage cookie preferences via our cookie consent banner or browser settings.

11. International Data Transfers

Your data may be processed outside the European Economic Area (EEA) by our service providers (such as Stripe and Resend). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the EU Commission.

12. Children's Privacy

Our Service is not intended for children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of the Service after changes constitutes acceptance.

14. Contact & Data Protection Officer

For privacy-related questions, data access requests, or to exercise your rights:

You also have the right to lodge a complaint with your local data protection authority.