Refund Policy
Last Updated: February 14, 2026
Digital Product Notice
Sing Your Story provides fully customized, personalized digital songs. Due to the immediate and bespoke nature of our service, production begins as soon as payment is received. This policy explains our refund and revision procedures.
No Right of Withdrawal
Under EU Consumer Rights Directive (2011/83/EU), you expressly acknowledge and agree that your right of withdrawal is lost once production of your personalized digital content has commenced.
Production starts immediately upon payment confirmation. By placing an order, you explicitly consent to immediate performance of the service and acknowledge that you lose your right of withdrawal.
Refund Eligibility
Refunds are available only in the following circumstances:
Technical Defect: If the delivered song file is corrupted, unplayable, or otherwise technically defective, we will provide a corrected version or issue a full refund.
Non-Delivery: If we fail to deliver your song within 48 hours of the promised delivery time without prior communication or justification.
Service Failure: If we are unable to complete your order due to technical or operational limitations on our end.
No Refunds for Subjective Reasons
Refunds are not available based on:
• Personal taste or musical preferences
• Vocal style preferences
• Creative interpretation of your story
• Change of mind after delivery
• Subjective quality assessments
We produce professional-quality AI-generated songs based on your input. Artistic interpretation is inherent to the creative process.
Revision Policy
One (1) free revision is included with every order if you are not satisfied with the initial delivery. To request a revision:
• Contact us within 7 days of delivery
• Provide specific, actionable feedback
• We will make reasonable adjustments within the scope of your package
Additional revisions beyond the first may incur additional charges.
Refund Process
If you qualify for a refund under this policy:
1. Contact support@singmysong.eu with your order number and reason
2. We will review your request within 2 business days
3. Approved refunds are processed within 5-10 business days
4. Refunds are issued to the original payment method via Stripe
Chargeback Fraud
⚠️ Important Notice
Filing a chargeback or payment dispute for a delivered service constitutes fraud. If you received your personalized song and file a chargeback instead of contacting us first, we reserve the right to:
• Report the incident to payment processors
• Pursue legal action for fraud
• Ban you from future use of our services
Please contact us first if you have any concerns. We are committed to resolving issues fairly.
Contact for Refund Requests
Quiwie Concepts CommV
VAT: BE0816.550.849
Email: support@singmysong.eu
Belgium